Travel information | FAQs answered
Tiers, Levels and Current Travel advice
The current restrictions in England/Wales/Ireland and Scotland mean that, at present, people are not permitted to travel to Mull for the purpose of a holiday.
We are unable to receive guests from the mainland/other parts of the U.K. or from anyone not travelling for ‘essential purposes’ in this area (essential work etc). Mull itself is currently in ‘Level 3’ in terms of general coronavirus rules. The next review for most parts of the country is now due in mid February, which is the date we are currently working to for transfers and refunds. All guests have been contacted who have a booking before the 15th February to advise them of their options.
January/February and March 2021 Bookings
For anyone booked with us during these months we are not requesting balance payments until two weeks prior to your stay. At this point (or before if we know the position earlier), if it is clear you will be unable to travel due to government restrictions, we will offer you a transfer of dates or full refund.
We are contacting all guests as new rules/dates are announced to keep them up to date with what is happening. Please just get in touch with us and we will assist you (please email or phone).
When is my balance due and will it be collected automatically?
We are currently not requesting balance payments on their usual due date (six weeks before travel). Instead, we will request your balance payment two weeks before your arrival date (for any bookings between now and the end of March 2021). You will receive an email from us at this point with a link for making payment online via our secure facility – payment will not be collected automatically. We may change the balance payment due dates for April bookings too, depending on how things are looking by mid February.
In addition to our normal terms and conditions, we have new rules in place owing to the government policies around travel in the UK at present. If you are unable to travel to Mull due to a local government lockdown (in your area, or in Mull), we would offer you a transfer of dates in the first instance and, if that wasn’t agreeable, we will arrange a full refund for you from the owner (and would return our commission element of the fee you paid in full too). If however, you decide not to travel for any other reason, our usual cancellation policy would apply. That means we will only be able to refund the amount you have paid towards your booking (less an administration fee of £30), if we are able to re-book the accommodation for your period of hire (at the same rate). We will endeavour to assist guests as best we can through the coming season, and will continue to follow best practice/government advice when it comes to our refund/transfer policy.
The new cleaning protocols have been passed onto all our property owners and their housekeepers, to allow them to make preparations for receiving guests. As the booking Agent for the holiday cottages on our website, we can’t dictate what is put in place at each property, but we have put together a general document which we send out to all guests, pre-arrival, to help keep everyone informed and safe, and will give you contact details for the property caretaker/owner, should you have any specific questions.
Please note that in normal circumstances, bed linen is provided at all the properties we let, but at the current time, there are several owners who have implemented changes and are asking guests to bring their own bed linen, so please check our property information carefully before travelling. There may be slight changes to arrival and departure times too, to help give the housekeeper enough time to changeover the property, whilst adhering to the new stringent rules that are in place.
A Final Note
Please note we are doing our best in the rapidly changing landscape, to adapt to new policies, and keep guests and our owners informed as best we can at every step. We much appreciate your support.
Isle of Mull Cottages