Call us on 01688 400682

About Us

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Contact Information

Isle of Mull Cottages, Woodbank, Dervaig, Isle of Mull, PA75 6QW

Isle of Mull Cottages Limited. Registered in Scotland: SC477072
Registered Office: Broombank, North Connel, Oban, Argyll, PA37 1RD

01688 400682

Monday - Friday : 9am - 5pm
Weekends : Closed

Out of hours: Outside the office hours, we regularly check and respond to emails, booking requests and any urgent messages from guests staying on the island.

About Us

We have lived and worked on the island for over ten years, have built our family business here, and now have a superb range of self-catering cottages on our books, in all corners of the island. As a small, local business, we believe in providing quality holiday accommodation, so that visitors to the island have an excellent experience when booking a cottage through our agency. We work closely with our owners, and are proud of our hand-picked selection of self-catering cottages. Our local knowledge also serves us well in being able to advise our customers, and we aim to provide the best possible customer service. We welcome your feedback, so please don’t hesitate to get in touch.

Reuben O'Connell and Becky Carter
Reuben and Becky moved to the island in 2006 and started Isle of Mull Cottages a couple of years later. They live with their young family in Dervaig.

Lauren Fraser
Lauren moved to Mull and joined us in 2019 and brings excellent customer service, creative writing and more to the team!

General Information

Excellent Customer Service

When you contact Isle of Mull Cottages, you can speak to people who live on the island and who have visited the cottage you are thinking of booking. We provide a professional service with a friendly, personal touch. If you have any questions about your stay on Mull we will do our best to advise you.

Quality Accommodation

We keep in close contact with the owners of the properties we have on our website and encourage them to make improvements each year, to ensure a high standard is maintained in all of the self-catering properties we advertise.

All Inclusive

All our properties are well equipped for self-catering purposes and the electricity and heating costs for every house is included in the rental price (you may have to pay extra for fuel for wood burning stoves).

Pet Friendly

We have lots of pet friendly options on our books and we encourage owners to make their property available to dog owners. Please note pets should never be left unattended in a property and should be kept off all furniture. Please respect the property and tidy up after your dogs.

Property Information

You will receive a property information document from us when you pay the balance of your rental which gives you information about the property; its address; where to pick up the key; and any other details that you need to be aware of. Please take some time to read it before you set off from home.

Holiday Insurance

We do not operate a holiday insurance scheme so advise guests to take out the relevant holiday insurance for their booking.

Your Feedback

We ask all of our guests for feedback at the end of their stay and to review the holiday home on our website. This means we can pick up on any issues quickly, so that we can let owners know of anything that needs addressing. Please don’t hesitate to get in touch if you have any comments about a house you have stayed in, or the service we provide.

More Information

We provide a visitor folder in every cottage giving you information about places to eat, things to do, walks and attractions. If you have any questions about the Isle of Mull, please just ask as we are more than happy to advise.

Payments and Cancellations

When you call or fill in a booking form, we will reserve the cottage for you for five days, during which time we ask that you pay a deposit, with the remainder due six weeks before the start of your rental. The exception to this is that if the booking arrival date is less than six weeks away, when we ask for full payment to be made within 24 hours. We send you a reminder via email regarding your balance, five days before it is due. You will be given all the details of how to pay in an email, including a link to a secure payment page where card payments can be taken online. There is a £15 booking fee applied to all bookings with is collected with your balance payment and is entirely non-refundable.

Payment Methods: We accept all debit and credit card payments, apart from American Express. You can pay online using the link we provide when you book, or if you prefer, you can call our office during working hours and we can take your details over the phone (01688 400682). We do not accept cheques or bank transfers.

Cancellations Cancellation insurance is not included in the booking fee and we strongly recommend the you take out appropriate holiday insurance, so that in event of you having to cancel your holiday, you have appropriate cover. Please note that we must receive something in writing (email is sufficient) if you decide to cancel a booking you have made with us. If you cancel your holiday we cannot return any money received from you unless we manage to re-book the cottage for the same period. If the cottage is re-let at a discount, we will refund the total received from you, less the discount. A £30 administration fee is also deducted from any refund we provide and our booking fee is non-refundable. In circumstances where the cancellation is made less than two weeks before arrival, there will be no refund made and we will not attempt to re-let the property.