Coronavirus Update for all Isle of Mull Cottage Guests
We are receiving a high number of enquiries at the moment due to the impact of the global pandemic. We currently have our phone lines open between 9am and 12pm to help guests, while we use the aftenoons to reply to your emails and update bookings. We are an independent local business with a staff of three and are doing our absolute best to assist our customers and cottage owners at this difficult time. Our first priority is the safety and wellbeing of our visitors, cottage owners, housekeepers and others in our island community.
Ferry Service and Bookings
Please note the Scottish government has announced that the ferries to the island are now only to be used for essential supplies or businesses, from now through to 15th July 2020. You can see the statement here on the Calmac website. So while this is in place, along with other U.K. wide restrictions on travel which are designed to keep people safe, people will be unable to travel to Mull. Of course, as an Agency we will be following government guidelines and won’t be taking any bookings during the affected period, until these restrictions are lifted.
Please note that our cancellation policy (agreed to at the time of booking) applies in the first instance if you are unable to travel to Mull. We ask that guests take out their travel insurance at the point of making a reservation with us, and would therefore ask in the first instance, that you check your insurance policy to see if your loss is covered. We can provide you with a cancellation notice to give to your insurers confirming that you will be unable to travel to the island due to the government policy.
We have now been in touch with all guests due to come to the island in April, who had paid in full for their holidays, and are pleased to have been able to work with our owners to successfully transfer the majority of guest bookings to a period later in the year or into 2021.
Bookings up to 15th July 2020
We have contacted all our cottage owners regarding upcoming bookings, as any change to our usual policy has to be agreed by the individual cottage owner. Once we have spoken to them, we will be able to advise you as to whether any amendment can be made to your booking, outside of our normal policy, in these exceptional circumstances. Deposits are generally non-refundable (we usually only consider refunding them if we are able to re-let the property for the same period you have booked), so if you want to cancel now, please let us know and we can provide a cancellation notice to help you make an insurance claim. If you have a question about your booking, please get in touch via email and we will respond as soon as we can.
In terms of upcoming balances, we are being flexible and allowing people extra time to make their balance payments. Currently, we are not requesting any balance payments, as the ferry service is not available to holidaymakers. Your balance won’t be collected automatically. We hope this allows our guests time to make an informed decision on whether to travel or not and see how the current situation unfolds.
Isle of Mull Cottages