Travel information | FAQs answered | Bookings for 2020
We are working hard at the moment to get all our bookings and property information up to date for guests and owners. Due to the increased workload, we are currently unable to take calls, but our phone lines will re-open on Monday 13th July. We would ask for your patience at this time, as it may take a little longer than normal to reply to your email.
Please note that although self-catering accommodation is open in Scotland from 3rd July, the majority of our owners are working towards re-opening on the weekend of the 17th/18th/19th July, as lockdown measures gradually ease, and to give them time to make the necessary preparations with the new comprehensive cleaning guidelines that have been introduced.
Travel to the Island
Calmac have now confirmed their summer timetable from Oban to Craignure between 15th July 2020 to 18th October 2020 (you can also see the Lochaline to Fishnisher timetable here). We understand the capacity of the boats will increase, coinciding with the timings of the Scottish Government’s route map, which guides the gradual lifting of lockdown restrictions. Bookings are currently only available on a rolling two week basis, but we expect this to soon revert to a system that allows booking for the duration of the timetable, which will means guests can book in advance on the service, as usual. As soon as this is confirmed, we will allow guests who have provisional bookings with us to make deposit payments.
When is my balance due and will it be collected automatically?
This season we are not requesting balance payments on their usual due date (six weeks before travel). Instead, we will request your balance payment two weeks before your arrival date. You will receive an email from us at this point with a link for making payment online via our secure facility.
New Bookings for 2020 and 2021
For any new bookings in 2020, we are currently only requesting full payment for your rental two weeks prior to your arrival date – again, to coincide with the date you will be able to book your travel with Calmac. As restrictions are eased, it is anticipated that the booking window will be increased and therefore our policy on payment collection may change to reflect that for 2020 bookings. For bookings in 2021, our terms and conditions of hire apply. A deposit of 30% of the rental fee is requested within five days of you making a reservation.
If you are unable to travel to Mull due to international or local restrictions (but our accommodation is available and the ferries are running), our normal cancellation policy applies. That means we will only be able to refund the amount you have paid towards your booking (less an administration fee of £30) if we are able to re-book the accommodation for your period of hire (at the same rate). If the island goes into lockdown for any reason (our accommodation is no longer available and boats are restricted), then we would look to offer you a transfer of dates in the first instance, and if that was not agreeable, we would request that the owner provided a refund for your holiday (subject to their agreement).
The new cleaning protocols have been passed onto all our property owners and their housekeepers, to allow them to make preparations for receiving guests. As the booking Agent for the holiday cottages on our website, we can’t dictate what is put in place at each property – that is for each owner/housekeeper to decide, but we have put together a general document which we plan to send out to all guests, pre-arrival, to help keep everyone informed and safe and will give you contact details for the property caretaker/owner, should you have any specific questions.
A Final Note
Please note we are doing our best in the rapidly changing landscape, to adapt to new policies, and keep guests and our owners informed as best we can at every step. Due to the high level of emails we are currently receiving, it may take a little longer than usual to get back to you. We much appreciate your support and look forward to welcoming guests to the island again, when it is safe for us to do so.
Isle of Mull Cottages