When you contact Isle of Mull Cottages, you will speak to people who live on the island and who have visited the cottage you are thinking of booking. We provide a professional service with a friendly, personal touch. If you have any questions about your stay on Mull we will do our best to advise you.
We keep in close contact with the owners of the properties we have on our website and encourage them to make improvements each year, to ensure a high standard is maintained in all of the self-catering properties we advertise.
All our properties are well equipped for self-catering purposes and the electricity and heating costs for every house is included in the rental price (you may have to pay extra for fuel for wood burning stoves).
Non-Smoking and Pets
Please note all our cottages are non-smoking and dogs are only allowed in properties where specified.
You will receive a property information document from us when you pay the balance of your rental which gives you information about the property; its address; where to pick up the key; and any other details that you need to be aware of. Please take some time to read it before you set off from home.
We do not operate a holiday insurance scheme and advise guests to take out the relevant holiday insurance for their booking.
We ask all of our guests for feedback at the end of their stay and to review the holiday home on our website. This means we can pick up on any issues quickly, so that we can let owners know of anything that needs addressing. We are always keen to get customer feedback, so please don’t hesitate to get in touch if you have any comments about a house you have stayed in, or the service we provide
We have been careful to create a portfolio of self-catering houses that we are proud to promote. We are more than happy to answer any questions you may have either by email or telephone.
When you call or fill in a booking form, we will reserve the cottage for you for five days, during which time we ask that you pay a deposit, with the remainder due six weeks before the start of your rental. We will send you a reminder via email regarding your balance, shortly before it is due. You will be given all the details of how to pay in an email, including a link to a secure payment page where card payments can be taken online. There is a £10 booking fee applied to all bookings.
Cheques: Please make cheques payable to Isle of Mull Cottages and send to:
Isle of Mull Cottages
Isle of Mull
Bank Transfers: If you would like to pay by bank transfer, just get in touch and we will provide our account details. Please quote your booking reference when making a payment to us using this method. International bank transfers almost always incur charges, so we ask that you add ￡10 to the transfer amount to cover our costs. Again, we can provide our IBAN and SWIFT code if you get in touch..
Debit and Credit Card Payments: We can take credit and debit card payments over the phone - call us on 01688 400682.
We do not accept American Express and please note there is a 2% surcharge for credit card payments. No charge for debit cards, bank transfers or cheques.
Cancellation insurance is not included in the booking fee and we strongly recommend the you take out appropriate holiday insurance. If you cancel your holiday we cannot return any money received from you unless we manage to re-book the cottage. If the cottage is re-let at a discount, we will refund the total received from you, less the discount. A £30 administration fee is also deducted from any refund we provide. In circumstances where the cancellation is made less than two weeks before arrival, there will be no refund made.