Isle of Mull Cottages, Woodbank, Dervaig, Isle of Mull, PA75 6QWIsle of Mull Cottages Limited. Registered in Scotland: SC477072
Monday - Friday : 9am - 5pm
Weekends : Closed
Out of hours: Outside the office hours, we regularly check and respond to emails, booking requests and any urgent messages from guests staying on the island.
We have lived and worked on the island for over ten years, have built our family business here, and now have a superb range of self-catering cottages on our books, in all corners of the island. As a small, local business, we believe in providing quality holiday accommodation, so that visitors to the island have an excellent experience when booking a cottage through our agency. We work closely with our owners, and are proud of our hand-picked selection of self-catering cottages. Our local knowledge also serves us well in being able to advise our customers, and we aim to provide the best possible customer service. We welcome your feedback, so please don’t hesitate to get in touch.
When you contact Isle of Mull Cottages, you can speak to people who live on the island and who have visited the cottage you are thinking of booking. We provide a professional service with a friendly, personal touch. If you have any questions about your stay on Mull we will do our best to advise you.
We keep in close contact with the owners of the properties we have on our website and encourage them to make improvements each year, to ensure a high standard is maintained in all of the self-catering properties we advertise.
All our properties are well equipped for self-catering purposes and the electricity and heating costs for every house is included in the rental price (you may have to pay extra for fuel for wood burning stoves).
We have lots of pet friendly options on our books and we encourage owners to make their property available to dog owners. Please note pets should never be left unattended in a property and should be kept off all furniture. Please respect the property and tidy up after your dogs.
You will receive a property information document from us when you pay the balance of your rental which gives you information about the property; its address; where to pick up the key; and any other details that you need to be aware of. Please take some time to read it before you set off from home.
We do not operate a holiday insurance scheme so advise guests to take out the relevant holiday insurance for their booking.
We ask all of our guests for feedback at the end of their stay and to review the holiday home on our website. This means we can pick up on any issues quickly, so that we can let owners know of anything that needs addressing. Please don’t hesitate to get in touch if you have any comments about a house you have stayed in, or the service we provide.
We provide a visitor folder in every cottage giving you information about places to eat, things to do, walks and attractions. If you have any questions about the Isle of Mull, please just ask as we are more than happy to advise.
When you call or fill in a booking form, we will reserve the cottage for you for five days, during which time we ask that you pay a deposit, with the remainder due six weeks before the start of your rental. We will send you a reminder via email regarding your balance, shortly before it is due. You will be given all the details of how to pay in an email, including a link to a secure payment page where card payments can be taken online. There is a £15 booking fee applied to all bookings.
Bank Transfers: If you would like to pay by bank transfer, just get in touch and we will provide our account details. Please quote your booking reference when making a payment to us using this method. International bank transfers almost always incur charges, so we ask that you add £10 to the transfer amount to cover our costs. Again, we can provide our IBAN and SWIFT code if you get in touch.
Debit and Credit Card Payments: You can pay online using the link we provide when you book and we can also take credit and debit card payments over the phone – just call us on 01688 400682. Please note we do not accept American Express.
Cancellations Cancellation insurance is not included in the booking fee and we strongly recommend the you take out appropriate holiday insurance, so that in event of you having to cancel your holiday, you have appropriate cover. Please note that we must receive something in writing (email is sufficient) if you decide to cancel a booking you have made with us. If you cancel your holiday we cannot return any money received from you unless we manage to re-book the cottage for the same period. If the cottage is re-let at a discount, we will refund the total received from you, less the discount. A £30 administration fee is also deducted from any refund we provide and our booking fee is non-refundable. In circumstances where the cancellation is made less than two weeks before arrival, there will be no refund made and we will not attempt to re-let the property.