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Travel Advice for Guests

Travel information  |  FAQs answered

Travel to the Island
You can see the summer timetable from Oban to Craignure between 15th July 2020 to 18th October 2020 here: Summer Timetable (you can also see the Lochaline to Fishnish timetable here).  The winter timetable has also now been released, which covers dates between 19th October 2020 and 25th March 2021 and can be seen here: Winter Timetable

Bookings are now available for the duration of the timetable, which means guests can book in advance on the service, as usual.  The Lochaline to Fishnish service is also running, as usual, on a turn up and go basis.  There are two different boats that Calmac use on the service travelling between Craignure and Oban, the ‘Isle of Mull’ and the ‘Coruisk’.  If you choose a Coruisk sailing, it is worth noting that you will be asked to stay in your vehicle for the duration of the sailing.

When is my balance due and will it be collected automatically?
This year we are not requesting balance payments on their usual due date (six weeks before travel).  Instead, we will request your balance payment two weeks before your arrival date.   You will receive an email from us at this point with a link for making payment online via our secure facility.

New Bookings for 2020 and 2021
For any new bookings in 2020, we are now requesting deposit payments as normal when you make a reservation with us.  We have limited availabillity this year.   The balance payment becomes payable two weeks before arrival.  For bookings in 2021, our terms and conditions of hire apply.  A deposit of 30% of the rental fee is requested within five days of you making a reservation and the balance is due six weeks before arrival.

Cancellation Policy
In addition to our terms and conditions, we have new rules in place owing to the government policies around travel in the UK at present.  If you are unable to travel to Mull due to a local government lockdown, or because you are adhering to guidelines, such as the ‘rule of six’ (your party exceeds that number and you are not able to change your plans and reduce your group size), we would offer you a transfer of dates in the first instance and, if that wasn’t agreeable, we would request that the owner refund you in full (and would return our commission element of the fee you paid in full).  If however, you decide not to travel for any other reason, our usual cancellation policy would apply.  That means we will only be able to refund the amount you have paid towards your booking (less an administration fee of £30), if we are able to re-book the accommodation for your period of hire (at the same rate).

Cleaning Protocols
The new cleaning protocols have been passed onto all our property owners and their housekeepers, to allow them to make preparations for receiving guests.  As the booking Agent for the holiday cottages on our website, we can’t dictate what is put in place at each property – that is for each owner/housekeeper to decide, but we have put together a general document which we send out to all guests, pre-arrival, to help keep everyone informed and safe, and will give you contact details for the property caretaker/owner, should you have any specific questions.

Please note that in normal circumstances, bed linen is provided at all the properties we let, but at the current time, there are several owners who have implemented changes and are asking guests to bring their own bed linen, so please check our property information carefully before travelling.  There may be slight changes to arrival and departure times too, to help give the housekeeper enough time to changeover the property, whilst adhering to the new stringent rules that are in place.

A Final Note
Please note we are doing our best in the rapidly changing landscape, to adapt to new policies, and keep guests and our owners informed as best we can at every step.  We much appreciate your support.

Thank you.
Isle of Mull Cottages

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