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Travel Advice for Guests

Latest Travel information  |  FAQs answered

Latest News
At the moment there are new rules/advice being given about particular areas in the U.K. where transmission levels of the virus are high.  Please note that if you are unable to travel due to a legal restriction in your particular area of residence, we will offer you a transfer or full refund, so please get in touch if that is the case.

At present, there are legal restrictions in place for those residing in the city of Manchester, Salford, Blackburn with Darwen and Bolton.  You are not permitted to travel to Scotland from these areas at present for the purposes of a holiday.

Mixed Households – Rules
The Isle of Mull is currently in Level 0 restrictions, which means a maximum of eight adults from up to four households can stay together in a self-catering property.  NB: Children under the age of 12 do not count towards the number of people staying, but do count toward the number of households.

Ferry
We recommend you book your ferry journey in advance to ensure you get the sailing you want.  Your journey will be refundable with Calmac if you are unable to travel due to covid restrictions.

Cancellation Policy
In addition to our normal terms and conditions, we have new rules in place owing to the pandemic.  If you are unable to travel to Mull due to a legal requirement by the government (e.g. lockdown in your area, or in Mull), we will offer you a transfer of dates in the first instance and, if that wasn’t agreeable, we will arrange a full refund for you from the owner (and would return our commission element of the fee you paid in full too).

If however, you decide not to travel for any other reason (or if the government advice is advisory, rather than legal), our usual cancellation policy would apply.  That means we will only be able to refund the amount you have paid towards your booking (less an administration fee of £30), if we are able to re-book the accommodation for your period of hire (at the same rate).   We will endeavour to assist guests as best we can through the coming season, and will continue to follow best practice/government advice when it comes to our refund/transfer policy.

Cleaning Protocols
The new cleaning protocols have been passed onto all our property owners and their housekeepers, to allow them to make preparations for receiving guests.  We have put together a general document which we send out to all guests, pre-arrival, to help keep everyone informed and safe, and will give you contact details for the property caretaker/owner, should you have any specific questions.

Please note that in normal circumstances, bed linen is provided at all the properties we let, but at the current time, there are several owners who have implemented changes, and are asking guests to bring their own bed linen, so please check the property information carefully before travelling.

Test Before you Travel
To reduce the risk of Covid-19 being brought to our island communities, the Scottish government is encouraging anyone planning on travelling to the islands to ‘test before they travel’.  You can order lateral flow tests for delivery to your home anywhere and they should arrive within 24-48 hours.  It is suggested you test 3 days before departure and again on the day of departure.  To order tests before travel you can visit: https://test-for-coronavirus.service.gov.uk/order-lateral-flow-kits.

A Final Note
Please note we are doing our best in the rapidly changing landscape, to adapt our terms to accommodate new rules and regulations, and keep guests and our owners informed as best we can at every step.  We much appreciate your support.

Thank you.
Isle of Mull Cottages

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