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Travel Advice for Guests

Travel information  |  FAQs answered

Current Travel Advice
The current restrictions in England/Wales/Ireland and Scotland mean that, at present, people are not permitted to travel to Mull for the purpose of a holiday.  W
e are unable to receive guests from the mainland/other parts of the U.K. or from anyone not travelling for ‘essential purposes’ in this area (essential work etc).  Mull itself is currently in ‘Level 3’ in terms of general coronavirus rules.

Re-opening Plans – Rules and Restrictions
The Scottish government has announced a plans to ease restrictions significantly in Scotland from the 26th April for the hospitality sector.  We were hoping that we would have more information by now, but the Scottish government has said today that they plan to confirm on the 20th April whether the restrictions will ease as planned.  We don’t have any further information on whether that will definitely include the border restriction also lifting on that date.

When is my balance due?
Bookings with an arrival date between 26th April and 17th May: As we won’t know where we stand exactly until 20th April, we now won’t request balance payments for any early May bookings until after 20th April.  We do recommend you still book the ferry in advance (Calmac will provide a refund if you are unable to travel due to government restrictions).

Arriving after 17th May:  We have reasonable confidence that UK-wide travel will be allowable after this date, so we will request your balance on the usual date for bookings after this point.  Please see our cancellation policy information below (we provide a transfer/refund if you can’t come due to covid restrictions).

Mixed Households:
From 26th April:  It has been confirmed that guests staying in self-catering properties in Scotland must be from one household only.  There is the same exemption applied that we had last year for support bubbles (a single adult can form a ‘bubble’ with another household etc).
From 17th May:  A maximum of four adults from two households can stay together from this date (in-line with indoor socialising rules).  Any number of children under the age of 12 can accompany the four adults.

We expect there to be a further relaxation of the rules towards the end of May, but those details have yet to be confirmed.  If you’re unable to travel because your party doesn’t fit within the confirmed timetable, please let us know and we can arrange a transfer of dates, or refund for you.

Island Consultation:  The island community council and DMO recently voted to allow Mull to stay in-line with the mainland in terms of travel to and from the island, so we hope that will mean we will be able to open for business alongside mainland Scotland in due course.

Ferry: We recommend you book your ferry journey in advance to ensure you get the sailing you want.  Your journey will be refundable with Calmac if you are unable to travel due to covid restrictions.

Cancellation Policy
In addition to our normal terms and conditions, we have new rules in place owing to the government policies around travel in the UK at present.  If you are unable to travel to Mull due to a local government lockdown (in your area, or in Mull), or because you are unable to travel with other guests in your party due to the mixed households rule, we would offer you a transfer of dates in the first instance and, if that wasn’t agreeable, we will arrange a full refund for you from the owner (and would return our commission element of the fee you paid in full too).  If however, you decide not to travel for any other reason, our usual cancellation policy would apply.  That means we will only be able to refund the amount you have paid towards your booking (less an administration fee of £30), if we are able to re-book the accommodation for your period of hire (at the same rate).   We will endeavour to assist guests as best we can through the coming season, and will continue to follow best practice/government advice when it comes to our refund/transfer policy.

Cleaning Protocols
The new cleaning protocols have been passed onto all our property owners and their housekeepers, to allow them to make preparations for receiving guests.  We have put together a general document which we send out to all guests, pre-arrival, to help keep everyone informed and safe, and will give you contact details for the property caretaker/owner, should you have any specific questions.

Please note that in normal circumstances, bed linen is provided at all the properties we let, but at the current time, there are several owners who have implemented changes, and are asking guests to bring their own bed linen, so please check the property information carefully before travelling.

A Final Note
Please note we are doing our best in the rapidly changing landscape, to adapt our terms to accommodate new rules and regulations, and keep guests and our owners informed as best we can at every step.  We much appreciate your support.

Thank you.
Isle of Mull Cottages

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