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Coronavirus Update – Travel Advice for Guests

Travel information due to Covid-19 |  FAQs answered | Bookings for 2020

We are receiving a high number of enquiries at the moment due to the impact of the coronavirus, and are currently unable to take calls due to a reduced number of staff.  We are doing our absolute best to assist our customers and cottage owners at this difficult time, but would ask for your patience, as it may take a little longer than normal to reply to your email.  Our first priority is the safety and wellbeing of our visitors, cottage owners, housekeepers and others in our island community.

Travel to the Island
At the moment the Scottish government has restricted ferry travel to the island for essential use by businesses and residents only until 30th June 2020.  At this time, we don’t know when we will be able to welcome holidaymakers back to the island.  We have been told by governing bodies to expect an update from the government on the 18th June 2020 for the tourism sector, so we hope to have a clearer picture then for guests and cottage owners.

What happens if government travel restrictions prevent me from travelling to the island
If the travel restrictions are extended by the government (beyond June 30th) and you are unable to travel to the island for the purposes of a holiday, we aim to be able to offer you a transfer of dates (in the same property you booked) to a period later in 2020 or to similar dates in 2021 (once agreed with the property owner).  There will be no amendment fee charged and the new balance would become payable six weeks prior to your new arrival date.

When is my balance due and will it be collected automatically?
As the situation regarding travel in the UK is uncertain at present, we are not currently requesting balance payments on their usual due date, as we want to allow guests to make an informed decision as to whether they want to continue with their holiday and make the balance payment.  Your balance won’t be collected automatically.  We hope this allows our guests time to make an informed decision on whether to travel.  When we have a clear understanding of whether your booking can go ahead, we will be in touch with you to ask if you wish to make the balance payment for your holiday.

New Bookings for 2020 and 2021
For any new bookings in 2020, we are not currently taking deposit payments.  We would just hold the provisional reservation for you until two weeks before your arrival date (or at a point where the government indicates the period you have booked is likely to be fine for travel purposes), at which point we would request the payment.  This is to allow guests to make an informed decision about whether travel is possible, and be able to make payment with confidence.  For bookings in 2021, our terms and conditions of hire apply.  A deposit of 30% of the rental fee is requested within five days of you making a reservation.

Cleaning Protocols
We know that guidelines for new cleaning protocols have now been finalised by relevant authorities and are awaiting sign off by the government, before being made public.  We will pass these guidelines onto our property owners and their housekeepers when we receive them, to allow them to make preparations for receiving guests.  As the booking Agent for the holiday cottages on our website, we can’t dictate what is put in place at each property – that is for each owner/housekeeper to decide, but we will put together a general document which we plan to send out to all guests, pre-arrival, to help keep everyone informed and safe and will give you contact details for the property caretaker/owner, should you have any specific questions.

A Final Note
Please note we are doing our best in the rapidly changing landscape, to adapt to new policies, and keep guests and our owners informed as best we can at every step.  Due to the high level of emails we are currently receiving, it may take a little longer than usual to get back to you.  We much appreciate your support and look forward to welcoming guests to the island again, when it is safe for us to do so.

Thank you.
Isle of Mull Cottages

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